Privacy Policy

Saraswati Eye Care Centre, Jind

Committed to Protecting Your Personal Information and Medical Data

Information We Collect

We collect information to provide you with the best possible eye care services:

Personal Information: Name, age, gender, contact details, address
Medical Information: Medical history, current symptoms, diagnosis, treatment plans
Financial Information: Payment details, insurance information, billing records
Technical Information: Website usage data, cookies, device information
Communication Records: Appointment bookings, follow-up communications

How We Collect Information:

Directly from you during consultations and appointments
Through our website and online booking systems
From referrals and medical reports
Through phone calls, emails, and WhatsApp communications
From insurance companies and third-party service providers

How We Use Your Information

Your information is used exclusively for providing quality eye care services:

Medical Care: Diagnosis, treatment planning, and follow-up care
Appointment Management: Scheduling, reminders, and rescheduling
Communication: Health updates, appointment confirmations, and emergency contacts
Quality Improvement: Enhancing our services and patient care standards
Legal Compliance: Meeting regulatory requirements and medical standards
Insurance Processing: Claims processing and verification

We Never:

Sell your personal information to third parties
Use your data for marketing without consent
Share medical information without your permission
Use your data for purposes unrelated to healthcare

Information Sharing & Disclosure

We may share your information only in specific circumstances:

With Your Consent: When you explicitly authorize us to share information
Medical Emergencies: To emergency responders when necessary for your safety
Legal Requirements: When required by law or court orders
Insurance Claims: To process your insurance claims and verifications
Referral Services: To other healthcare providers when referring you for specialized care
Quality Assurance: For medical audits and quality improvement programs

Third-Party Service Providers:

IT services and website maintenance (with strict data protection agreements)
Payment processing services (with PCI DSS compliance)
Laboratory and diagnostic services (with medical confidentiality agreements)

Data Security & Protection

We implement comprehensive security measures to protect your information:

Physical Security: Secure premises with controlled access to medical records
Digital Security: Encrypted databases, secure servers, and firewalls
Access Controls: Role-based access with unique user credentials
Regular Audits: Security assessments and vulnerability testing
Staff Training: Regular privacy and security awareness training
Incident Response: Procedures for handling security breaches

Security Standards:

HIPAA compliance for medical data protection
ISO 27001 information security management
Regular backup and disaster recovery procedures
Secure communication channels for sensitive information

Data Retention & Deletion

We retain your information for appropriate periods as required by law:

Medical Records: Retained for 7 years from last visit (as per medical council guidelines)
Financial Records: Retained for 6 years (as per tax regulations)
Insurance Records: Retained for 3 years after claim settlement
Website Data: Retained for 2 years unless you request deletion
Communication Records: Retained for 3 years for quality assurance

Data Deletion Rights:

You can request deletion of non-medical personal information
Medical records may be archived but not deleted for legal reasons
Deletion requests are processed within 30 days
We will notify you when deletion is complete

Your Privacy Rights

You have several rights regarding your personal information:

Access Rights: Request copies of your medical and personal records
Correction Rights: Request updates to inaccurate or incomplete information
Portability Rights: Request transfer of your data to another healthcare provider
Restriction Rights: Request limitations on how we use your information
Objection Rights: Object to certain types of data processing
Deletion Rights: Request deletion of non-medical personal information

How to Exercise Your Rights:

Submit a written request to our Privacy Officer
Use our online privacy request form (if available)
Contact us via email or phone
We will respond within 30 days of receiving your request
No fees for reasonable requests (excessive requests may incur charges)

Cookies & Website Tracking

Our website uses cookies and tracking technologies to improve your experience:

Essential Cookies: Required for website functionality and security
Analytics Cookies: Help us understand website usage and improve services
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Only used with your explicit consent

Cookie Management:

You can control cookies through your browser settings
Disabling cookies may affect website functionality
We provide clear information about cookie usage
Third-party cookies are clearly identified

Children's Privacy Protection

We take special care to protect the privacy of children under 18:

Parental Consent: Required for collecting information from children under 18
Limited Data Collection: Only collect information necessary for medical care
Parental Rights: Parents can access and control their child's information
Age Verification: We verify age before collecting personal information
Special Protections: Enhanced security measures for children's data

Emergency Situations:

In medical emergencies, we may collect information without consent
Parents are notified as soon as possible
Information is only used for emergency medical care

International Data Transfers

Your data is primarily stored and processed in India:

Primary Storage: All data is stored on secure servers in India
Cloud Services: Any cloud services used are compliant with Indian data protection laws
Third-Party Services: International service providers must meet our security standards
Data Localization: We comply with Indian data localization requirements

Cross-Border Transfers:

Only when absolutely necessary for medical care
With your explicit consent and understanding
To countries with adequate data protection laws
Using secure transfer methods and encryption

Policy Updates & Changes

We may update this privacy policy from time to time:

Review Period: Changes are posted on our website with effective dates
Consent for Major Changes: Significant changes require your consent
Historical Versions: Previous versions are archived and available upon request
Contact Information: Updated contact details for privacy inquiries

Recent Updates:

Enhanced data security measures (January 2025)
Updated cookie policy and website tracking (January 2025)
Enhanced children's privacy protections (January 2025)
Improved data retention and deletion procedures (January 2025)

Important Privacy Notice

This privacy policy applies to all services provided by Saraswati Eye Care Centre
Medical information is protected by doctor-patient confidentiality laws
We never sell, rent, or trade your personal information
All staff members are trained in privacy and data protection
Regular privacy audits ensure compliance with our policies
Your privacy rights are protected under Indian law and medical council guidelines

Privacy Concerns? Contact Us

Our Privacy Officer is here to address all your privacy and data protection concerns.

Privacy Officer

Dr. Rajesh Garg
Chief Medical Officer

Phone Numbers

+91 97292-36700

+91 97292-36700
9:00 am to 5:00pm Support
Sunday : Closed

Email

saraswatieyecarecentre@gmail.com
Subject: Privacy Inquiry

Office Hours

Mon-Sat: 9:00 AM - 5:00 PM
Sunday: Closed

Address

Saraswati Eye Care Centre
Jind, Haryana, India

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