saraswatieyecarecentre@gmail.com | +91 97292-36700
Appointment

Cancellation & Refund Policy

Transparent and Fair Policies for Your Peace of Mind

Saraswati Eye Hospital Jind

Your Trusted Partner in Eye Care Excellence

Appointment Cancellation Policy

We understand that sometimes you may need to cancel or reschedule your appointment. To ensure efficient service for all patients, we have established the following cancellation policy:

  • 24+ Hours Notice: Free cancellation with no charges
  • 12-24 Hours Notice: 25% cancellation fee may apply
  • Less than 12 Hours: 50% cancellation fee may apply
  • No Show: Full consultation fee may be charged
  • Emergency Situations: Special consideration given with proper documentation

How to Cancel:

  • Call us directly at our hospital numbers
  • Send a WhatsApp message to our official number
  • Email us at saraswatieyecarecentre@gmail.com
  • Use our online appointment portal if available

Refund Policy

Our refund policy ensures that you receive fair treatment in all financial transactions:

  • Pre-paid Services: Full refund if cancelled 24+ hours before appointment
  • Partial Refunds: Available based on cancellation timing and service type
  • Processing Time: Refunds processed within 7-14 business days
  • Refund Methods: Same method as original payment (cash, card, online)
  • Documentation: Receipt and cancellation confirmation required

Non-Refundable Items:

  • Completed diagnostic tests and reports
  • Used medications and supplies
  • Completed consultation sessions
  • Administrative fees

Surgery & Procedure Cancellation

Special considerations apply for surgical procedures and major treatments:

  • 7+ Days Notice: Full refund of advance payments
  • 3-7 Days Notice: 80% refund of advance payments
  • 1-3 Days Notice: 60% refund of advance payments
  • Less than 24 Hours: 40% refund of advance payments
  • Medical Emergencies: Full refund with medical certificate

Important Notes:

  • Pre-operative tests and consultations are non-refundable
  • Hospital stay charges apply if cancelled on the day of admission
  • Insurance claims may affect refund amounts
  • Rescheduling is preferred over cancellation when possible

Important Notice

  • All cancellation requests must be made in writing or through official channels
  • Refund processing time may vary based on payment method and bank processing
  • Administrative fees of ₹50 may apply for processing cancellations
  • In case of disputes, hospital management's decision will be final
  • This policy is subject to change with prior notice to patients

Need Help? Contact Us

Our team is here to assist you with any questions about our cancellation and refund policies.

Phone Numbers

+91 97292-36700

WhatsApp

+91 97292-36700
24/7 Support

Email

saraswatieyecarecentre@gmail.com

Office Hours

Mon-Sat: 9:00 AM - 5:00 PM
Sunday: Closed

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